FAQ
Can I exchange or return my order?
At this time, all purchases are FINAL SALE. We are currently a small business with very limited inventory. We will revisit this policy in the near future.
Can I change or cancel my order?
If you need to make any changes to your order or cancel your order, please email us as soon as possible at pattijaneswim@gmail.com. We cannot guarantee your change request.
What if I entered the incorrect address?
If you have entered an incorrect address please email us at pattijaneswim@gmail.com as soon as possible. We will do our best to correct this for you but there is no guarantee. If the order has already shipped, we cannot make any changes.
What if my package is lost in the mail?
We are not responsible for items that are lost or damaged during shipping.
What if something is wrong with my order?
If there is something wrong with your order please email us at pattijaneswim@gmail.com with your name, order number and a quick description of the issue.
When will my order ship?
Orders are processed within 2-4 business days. Once your order is fulfilled, you will receive the tracking number via email.
Can I cancel my order?
Once orders have been placed, we work quickly to ensure all orders are processed and packed ASAP! Given that, we are unfortunately unable to modify or cancel orders once they have been placed.
How do I track my order?
When your order is shipped, you will receive an email from pattijaneswim@gmail.com with your tracking number and a tracking link. You will be able to track your order within 24 hours of receiving the email.
Duties & Customs
Patti Jane Swim is not responsible for duties and other customs charges. This is the responsibility of the customer.
Where is Patti Jane Swim made?
All Patti Jane Swim is designed in Canada. Our production factory was carefully chosen in order to guarantee high-quality standards, quality workmanship, respectful working conditions, and premium fabrics.
The 411
Patti Jane Swim is made to make you feel at home. Our products are made with the highest quality fabrics, consisting of Recycled REPREVE™ Nylon and Elastane, offering super soft body-hugging, anti-microbial UPF 50+ properties.
Are your practices sustainable and ethical?
Our swimwear is designed with the earth in mind, with our first collection using American REPREVE™ Nylon and Elastane, made from recycled materials such as post-consumer waste and discarded water plastic water bottles. REPREVE™ has recycled over 30 billion plastic bottles & countless tons of post-consumer Nylon waste.
What currency do you charge?
CAD.
Do you ship internationally?
Yes. With a few exceptions.
What size should I order?
Please see our size guides here to help find the perfect fit! When in doubt, we recommend sizing up. If you have any specific questions about sizing, please feel free to email pattijaneswim@gmail.com
